Spine Ops Terms of Service

Spine Ops Terms of ServiceEffective Date: May 20261. Acceptance of TermsBy accessing or using Spine Ops services, including SMS-based operational communications and maintenance coordination workflows, you agree to these Terms of Service.If you do not agree to these Terms, please do not use the services.2. Service DescriptionSpine Ops provides SMS-first operational coordination infrastructure for maintenance communication, workflow management, vendor coordination, scheduling, repair tracking, and related operational services.Spine Ops helps facilitate communication between tenants, property operators, vendors, and operational staff through centralized workflow systems.Services may include:- Maintenance request intake
- SMS-based maintenance communication
- Vendor coordination and dispatching
- Scheduling notifications
- Approval workflow communication
- Repair progress updates
- Completion and operational trackingSpine Ops coordinates operational workflows but does not directly perform repair services unless explicitly stated.3. User ResponsibilitiesUsers agree to:- Provide accurate and current information
- Use the services lawfully and responsibly
- Avoid misuse, interference, or abuse of operational workflows
- Communicate respectfully with vendors, operators, tenants, and support personnel
- Respond to operational requests when necessary for workflow continuity4. SMS Communications & ConsentBy submitting a phone number through Spine Ops forms, intake workflows, operational communication channels, or maintenance coordination processes where SMS consent is disclosed, users consent to receive conversational and transactional SMS communications from Spine Ops.These communications may include:- Maintenance request updates
- Scheduling notifications
- Vendor coordination messages
- Approval requests
- Repair status updates
- Completion notices
- Support responses
- Operational workflow notificationsMessage frequency varies.Message and data rates may apply.Reply STOP to opt out of SMS communications.Reply HELP for support.Consent to receive SMS messages is not a condition of purchase.5. Operational CommunicationsSpine Ops communications are intended solely for operational coordination and workflow management purposes.Users acknowledge that delayed responses, incorrect information, or unavailable access may affect maintenance workflow continuity and scheduling outcomes.6. Vendor & Service DisclaimerSpine Ops coordinates operational workflows and communication infrastructure but does not guarantee:- Vendor performance
- Repair quality or outcomes
- Completion timelines
- Service availability
- Third-party contractor behaviorVendors and contractors remain independently responsible for their services, licensing, insurance, and workmanship.7. Limitation of LiabilityTo the fullest extent permitted by law, Spine Ops shall not be liable for:- Indirect damages
- Consequential damages
- Service interruptions
- Vendor delays or failures
- Scheduling disruptions
- Communication failures outside reasonable control
- Third-party contractor actions or omissions8. Service AvailabilitySpine Ops may modify, suspend, limit, or discontinue portions of the services at any time without guarantee of uninterrupted availability.9. PrivacyUse of the services is also governed by the Spine Ops Privacy Policy.10. Contact InformationSpine OpsWebsite: https://spineops.ioEmail: [email protected]11. Changes to TermsSpine Ops may update these Terms of Service periodically.Continued use of the services after updates constitutes acceptance of the revised Terms.Spine Ops is the property maintenance coordination messaging program operated by SPINE SYSTEMS LLC.